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Covid - 19 Terms & Conditions

To summarise the following policy - We are implementing controls to effectively keep both you and us safe during your stay at Mount Edgcombe. These include safe distancing, increased cleaning & sanitising of public areas and guestrooms between stays.   Breakfast will change to full service rather than the continental buffet that we have previously done. Pre – arrival We respectfully ask guests to only travel to us if they are experiencing NO symptoms of Covid- 19. These include but are not limited to - high temperature, persistent cough, loss of smell and taste. Please keep up to date with the latest government and NHS advice and if in any doubt please call to discuss. If travelling by public transport to maintain the current guidelines distance from other passengers and to wear a face mask. Arrival/Check  Face coverings must be worn in public areas unless seated and having food or beverages.  Please advise, in advance, of your arrival time so that we can stagger check in times. Should you arrive as another guest is checking in please either remain in your car or on the steps outside reception until you can see the reception area is clear. There is hand sanitiser on the wall outside reception which is automated and just requires you to briefly hold your hand under the sensor. Please use the sanitiser on entering the building. The door should be open on your arrival but if for some reason it isn’t please use the sanitiser before pressing the bell. We will stay behind the reception desk to maintain social distancing. There is further information available to you in your room and Jamie and Yvonne are always available either by calling their mobile numbers in the information folder, or 01803 292310, or by ringing the front door bell. Guest Rooms Your room will have been deep cleaned and sanitised prior to your arrival, and we will only enter your room during your stay if you require us to service it.  If you'd rather we didn't enter then sundry items can be requested via a tick list supplied. You are requested to wash your hands frequently during your stay and on entering and exiting your room. We are providing anti bacterial handwash in all ensuites. The communal cloakroom will be unavailable during your stay so please use your ensuite. Public Areas Please ensure you maintain the current social distance from other guests and ourselves during your stay. If you see someone already in a corridor or on the stairs please step back into your room or at a safe distance to allow them to pass. You are still welcome to use the guest lounge so long as you are able to do so at a safe distance.  Hand sanitiser is available in the lounge and reception so please use before touching TV controls etc.  Increased Cleaning Mount Edgcombe has a reputation for being spotlessly clean anyway but during this pandemic we will clean every hard surface and then disinfect with an approved sanitiser. The soft furnishings will be sprayed with a suitable disinfectant. A cleaning cloth will only be used for one room before being sterilised with a boil wash and a clean one selected for the next.  

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